Terms and Conditions ("Terms")
Last updated: January 11, 2017.
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.vyoocam.com website (the "Service") operated by Vyoocam Inc. ("us", "we", or "our").
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
By subscribing to our newsletters you agree to receive marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
If you wish to purchase any product or service made available through the Service ("Order now"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Availability, Errors and Inaccuracies
We are constantly updating our product offerings. We may experience delays in updating information in our advertising on other web sites. The information found on other websites may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable and we cannot guarantee the accuracy or completeness of any information found on other websites.
We therefore reserve the right to change or update information on our website and to correct errors, inaccuracies, or omissions at any time without prior notice.
Price and Discount Changes
Vyoocam, Inc, in its sole discretion and at any time, may modify the price or the discount for the product preorder
Certain refund requests for preorders may be considered by Vyoocam, Inc on a case-by-case basis and granted in sole discretion of Vyoocam, Inc.
Our Website and its original content, features and functionality are and will remain the exclusive property of Vyoocam, Inc and its licensors. Our Website is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Vyoocam, Inc.
Links To Other Web Sites
Our Website may contain links to third party web sites or services that are not owned or controlled by Vyoocam, Inc.
Vyoocam, Inc has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Vyoocam, Inc shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.
These Terms shall be governed and construed in accordance with the laws of California, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
If you have any questions about these Terms, please contact us.
REFUND & RETURN POLICY
We at Vyoocam like to keep things simple, so we created the following policies as a catchall for current & future product offerings.
You can cancel your pre-order at any time for any reason, so long as your product has not been shipped. Simply email firstname.lastname@example.org, add your invoice number and full name, and we will take care of you. Please note that it may take up to 10 business days for your funds to be returned to your debit or credit card.
Delivery time will clearly be stated on pre-order Webpage
Vyoocam, Inc, holds the right to change delivery time for any reason however, if you preordered Camera device(s), you will be noticed about any delivery time change via email. You can cancel your preorder at time due to those changes. Simply email email@example.com, add your invoice number and full name, and we will take care of you. Please note that it may take up to 10 business days for your funds to be returned to your debit or credit card.
Returns and Exchange Policy For Vyoocam Camera That Has Been Shipped
Once we have received confirmation that your eyewear has been delivered, the following timeframes take effect:
- You have 2 days to file a claim for damage to the camera during shipping.
- You have 14 days to request a refund for the camera.
Please email firstname.lastname@example.org to process a return or refund.
Refunds Older than 90 days
If your pre-order or order is older than 90 days, we can mail you a check or wire the funds directly to your bank. If you choose a bank wire, we will reach out to you on an individual basis to request additional information. If you are in the US, these wires take one business day, if processed before 1PM Pacific Time. If you are in another country, it typically takes less than 3 days for funds to clear, but in certain countries it may take a week or more depending on your bank’s policies.
Defects, Design Flaws, and “Bricked” devices
We will exchange any camera at any time up to 6 months after purchase if we discover a design flaw or if you discover a defect. “Bricked” camera is device where the electronics have ceased to work. If we discover that this was the result of a design or manufacturing flaw we will exchange it. If we discover that it was the result of tampering with the operating system or the device itself we will not issue a refund. To report defects, design flaws, and bricked device please email email@example.com
We handle broken camera on a case by case basis. But do assume that if you break the camera by stepping on it, driving over it, or something else that was clearly not within the realm of "intended use" that we will not honor a new device exchange.
Published January 11, 2017.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formrespond to a surveysubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.
Users may, however, visit our Site anonymously
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Vyoocam collects and uses Users personal information for the following purposes:
- To improve customer service
- Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
- We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. To improve our Site
- To improve our Site
- We continually strive to improve our website offerings based on the information and feedback we receive from you. To process transactions
- To process transactions
- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
- To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Your acceptance of these terms
75 E Santa Clara Street San Jose CA 95113
Updated January, 2017.